Frequently Asked Questions – Answers
PROCESSING TIME (before shipping)
Tutu dresses/ tutu skirts - 2 to 3 business days.
Hair Accessories: 2 to 3 business days.
Flower girl
dresses- 2 to 3 weeks.
Orders of multiple dresses - up to 5 dresses 2 weeks, 5 or more dresses 3 weeks
Tutu outfit seta and costumes: 2 to 3 days
SHIPPING TIME
Tutu dresses – 2 to 4 days shipped priority mail with insurance.
Hair
Accessories -5 to 7 days shipped first
class mail
Tutu outfits and costumes – 3 to 5 days shipped first class mail
Order of multiple dresses – 2 to 4 days shipped priority mail
Rush order option
is available - Please contact me to include this in your purchase!
We are not
responsible for errors by USPS. Please contact them for problems with delivery I
can not be responsible for lost or stolen packages. If you would like your package insured please
contact me before ordering.
CANCELLATION OF
ORDERS
Cancellation must
be made within 24 hours from the time of purchase.
Orders canceled
after the 24 hour period will be charged a 15% restocking fee. Orders can not
be canceled after 48 hours or after shipping.
FLOWER GIRL
DRESS orders cannot be canceled after 24 hours.
PICTURES
All photos and
pictures are the property of A Pocketful of Bows and may not be copied or
reproduced without written permission.
RETURNS
All items are a FINAL SALE and cannot be returned or exchanged. Since all items are custom made to order there are NO RETURNS and NO EXCHANGES. Each items is custom made just for you. Due to the nature
of our products we do not accept returns or exchanges.
WARNING: SOME
ITEMS CONTAIN SMALL PARTS
Thank you to our model Jillian Leann!